FAQS
Frequently Asked Questions
ABOUT OHH! BY GUM
Who is Ohh! By Gum?
Ohh! By Gum is an independent clothing and lifestyle store based in Clifden, County Galway. Founded in 2009, we offer a curated range of womenswear, menswear, childrenswear, accessories, homeware, gifts and lifestyle products from a mix of independent and established brands.
Is Ohh! By Gum a B Corp?
Yes. Ohh! By Gum became a Certified B Corporation™ in May 2025. B Corp certification applies to Ohh! By Gum as a business and does not mean that every individual product we sell is certified by B Lab.
How do you choose the products you sell?
We choose products based on a range of factors, including design, quality, materials, manufacturing information and certifications, together with the information provided by the brands and suppliers we work with. Where we make a specific environmental or social claim about a product, we aim to hold appropriate supporting information.
Do you sell products made from organic or recycled materials?
Yes. Some of the products we stock contain organic materials, recycled fibres or other certified materials. These characteristics vary from product to product, so you’ll find the relevant information on individual product pages where it has been provided and verified.
Are all of the products you sell sustainable?
We don’t describe our entire product range as “sustainable”. Different products and brands use different materials, production methods and certifications. We prefer to provide specific information about individual products rather than make broad environmental claims about everything we sell.
How do you check environmental and social claims?
Where relevant, we ask suppliers for supporting information about materials, certifications, manufacturing and other environmental or social claims. The evidence available can vary between brands and products. If we do not have enough information to support a claim, we aim to amend, qualify or remove it.
Where can I find information about a brand’s certifications or policies?
Visit our Brand Evidence & Policies page, where we publish certifications, reports, policies and other supporting information supplied by some of the brands we work with. A brand-level certification or report does not necessarily apply to every product made by that brand.
Do you sell vegan products?
Yes. We stock some products described as vegan where that claim applies to the individual product and has been provided by the relevant brand or supplier. Please check the individual product description for details.
What packaging do you use for online orders?
We use packaging suitable for protecting your order in transit. The packaging used may vary depending on the size and type of products in your order.
Can I ask for more information about a product claim?
Of course. If you have a question about a material, certification or environmental or social claim shown on one of our products, please contact us and we’ll be happy to explain the information available to us.
PLACING AN ORDER
Do I need to create an account to make a purchase?
No. You can shop with us without creating an account. If you do create an account, you can access your account details and take part in our loyalty programme.
If you need help setting up your account, please contact Team OBG at hello@ohhbygum.ie.
What should I do if I’ve forgotten my password?
Go to the Login section of our website and select Forgot Password? We’ll send you an email with instructions to reset your password.
Having trouble signing into your account?
Please check that you’re using the correct email address and password for your account. If you’re still having trouble, try resetting your password. If the issue continues, contact us at hello@ohhbygum.ie and we’ll be happy to help.
What payment methods do you accept?
We accept a range of secure payment methods online, including Visa, Mastercard, Visa Debit, American Express, Google Pay, PayPal, Apple Pay, Shop Pay and Ohh! By Gum gift cards, where available at checkout.
All prices shown on our website include VAT where applicable.
Can I place an order over the phone?
Yes. You can place an order by calling us on 085 800 0377 or by emailing hello@ohhbygum.ie.
GIFT CARDS
How can I buy an Ohh! By Gum gift card?
You can purchase an Ohh! By Gum gift card online or in store. Simply choose the value you would like and follow the instructions provided.
How can I use my gift card?
If you have an online gift card, enter the code at checkout.
If you have a gift card purchased in store and would like to use it online, please contact us at hello@ohhbygum.ie and we’ll let you know what to do.
How long is my Ohh! By Gum gift card valid for?
Ohh! By Gum gift cards are issued in accordance with applicable Irish gift-voucher law. Where an expiry date applies, the gift card will be valid for at least five years from the date of purchase. Please check the terms supplied with your gift card for full details.
LOYALTY PROGRAMME
How does the Ohh! By Gum loyalty programme work?
Our loyalty programme allows members to collect points through eligible purchases and selected account activities. Points can then be redeemed against eligible future purchases.
The available ways to earn points, reward levels and redemption options may change from time to time, so please check the loyalty section of our website for the most up-to-date information.
How can I redeem my loyalty points?
Log in to your account and open the Check Rewards section on the website. You’ll be able to see the rewards currently available to you and redeem eligible rewards from there.
PRODUCTS & SIZING
I want an item that’s sold out. Can you get it back in stock?
Sometimes. We don’t always order large quantities of each style, but certain in-season products may be available to reorder from the brand.
If the item or size you want is sold out, please contact us and we’ll check whether we can source it for you.
How do I find the right size?
Sizing can vary between brands. Where available, you’ll find a size guide or sizing information on the individual product page.
If you’re unsure which size to choose, please contact us and we’ll be happy to help.
DELIVERY
How much is delivery?
Please visit our Delivery page for our current delivery charges and available shipping options.
How long does delivery take?
Delivery times vary depending on the destination and delivery service selected. Please see our Delivery page for the latest estimated delivery times.
Can I track my order?
Where tracking is available, you’ll receive tracking information after your order has been dispatched so you can follow its progress.
RETURNS
How do I return my online order?
If you change your mind about most online purchases, you have 14 days from receiving your order to tell us that you wish to cancel. You then have a further 14 days to return the goods.
You may examine the goods as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Please see our Returns Policy for full return instructions and any applicable exclusions.
How do I return an item purchased in store?
If you change your mind about an item purchased in store, you may return it within 14 days of purchase with proof of purchase, provided it is unworn, unused and has its original labels attached.
We may offer an exchange or store credit in line with our in-store returns policy. This change-of-mind policy does not affect your statutory rights if an item is faulty.
If the item was purchased as a gift, we allow an additional 10 days under our in-store change-of-mind policy.
Are there any items I cannot return if I change my mind?
Some products may be excluded from change-of-mind returns, including personalised items and certain sealed goods that are not suitable for return for health or hygiene reasons once opened.
Other exclusions may apply, so please see our Returns Policy for full details.
These exclusions do not affect your statutory rights if an item is faulty.
What if an item is faulty?
Your statutory consumer rights are not affected by our store returns policy.
If an item is faulty, not as described or does not meet the requirements of Irish consumer law, please contact us and we will work with you to provide the appropriate remedy.
REVIEWS
How do I leave a review?
You can review a product by visiting the relevant product page and selecting the review option in the Customer Reviews section.
You can also leave a Google review for Ohh! By Gum.
CONTACT US
How can I contact Ohh! By Gum?
If you need help with an order, product, delivery, return or anything else, please get in touch.
Email: hello@ohhbygum.ie
Phone: 085 800 0377
Our team will be happy to help.
