FAQS
PLACING AN ORDER
Do I need to create an account to make a purchase?
No, you’re not required to create an account to shop with us. However, if you decide to set up an account, you'll start earning points on our loyalty system, which can be redeemed for rewards on future purchases. If you need help with registration, please contact Team OBG at hello@ohhbygum.ie.
What should I do if I’ve forgotten my password?
While on the 'Login' section of our homepage, click 'Forgot Password?' We will send you an email to reset your password. Once you have created a new password, you can use it to update your account, place orders, etc.
Having trouble signing into your account?
Please ensure you're using the correct email address and password associated with your existing account (we know it seems obvious, but it happens to the best of us). If the issue persists, try resetting your password using the instructions in the question above. If you've done all this and are still facing difficulties, please contact us at hello@ohhbygum.ie.
What payment methods are accepted at Ohh! By Gum?
You can make online payments in a fully secure environment using Visa, Mastercard, Maestro, Visa Debit, American Express, Google Pay, PayPal, Apple Pay, Shop or an Ohh! By Gum gift card.
All prices include VAT, and we reserve the right to change prices at any time.
Can I place an order over the phone?
Absolutely! You can place an order by calling 0858000377. Alternatively, you can email us at hello@ohhbygum.ie. Our friendly OBG team will be delighted to help you.
How can I order a giftcard online?
You can purchase a gift voucher here - https://ohhbygum.ie/products/gift-card-to-spend-at-ohh-by-gum. The recipient can use it online or in-store when they visit.
Just choose how much you want to spend and fill in the details and we will sort the rest.
How can I use my in-store or online voucher?
If you have an online voucher, simply enter the code at checkout. If you have a store-bought voucher and wish to use it online, please contact us at at hello@ohhbygum.ie, and we will provide you with a code to use.
LOYALTY PROGRAM
How does the OBG loyalty program work?
Our loyalty program features six tiers: Cotton Club, BCI Cotton, Fairtrade Cotton, Organic Cotton, GOTS Certified Cotton, and Recycled Cotton. When you join, you’ll begin at the Cotton Club Tier. For every €1 spent, you'll earn 1 point. You can also accumulate points by creating an account, making purchases, celebrating your birthday, liking us on Facebook, following us on Instagram and referring a friend.
How can I redeem my loyalty points against a purchase?
On the homepage, click the 'Check Rewards' icon on the right side of the page. Log in with your email and password or create an account if you don’t have one. Click 'Check Rewards' again to see if you have any rewards available for redemption.
PRODUCTS
I want an item that’s sold out. Is there any way I can still get it?
We avoid ordering large quantities of each item to prevent overstock. However, in some cases, we can reorder in-season products from certain brands. If you’re interested in an item that’s out of stock in a specific size, please contact us. We’ll check if we can restock it for you.
How can I determine my size for each brand?
Since sizes can vary between brands, we’ve provided size guides for women, men, and children to help you find the right fit. There is a link to our size guides located in the product description for each individual product.
DELIVERY
How much is delivery?
Please take a look at our delivery page - https://ohhbygum.ie/pags/delivery for details of our delivery prices.
What is the delivery time?
Please take a look at our delivery page - https://ohhbygum.ie/pages/delivery for details of our delivery times.
Can I track my order?
Yes, once your order has been dispatched, you'll receive a tracking number that allows you to check shipping updates on the An Post website.
OUR PRODUCT AND PACKAGING APPROACH
What guides the products you stock?
We select products by considering their materials, design, quality and the information supplied by each brand. Where relevant, we look for independently certified materials and recognised production standards. Details relating to individual items are included in their product descriptions whenever this information is available.
How do you select the brands and products you sell?
We look for well-designed products made to be used and enjoyed, together with clear information about their materials and manufacture. Some products contain certified organic or recycled materials, or are associated with recognised labour or production standards. These features vary between products, so please check the individual product description for specific details.
What packaging do you use for online orders?
For online orders, we use reusable mailing bags, raffia palm fibre string, and certified paper and tags. Please follow the disposal instructions provided with the packaging, as composting and recycling facilities can vary by location. We also aim to avoid unnecessary packaging where practical.
Are your products certified organic or Fairtrade?
Some of our products contain certified organic materials or carry an independent certification, including Fairtrade where stated. Certifications and material percentages vary, so we include the relevant details in each product description when they have been provided and verified.
If you would like more information about a particular product, please contact us and we will request the available details from the brand or supplier.
RETURNS
How long do I have to make a return?
Within 14 days of receipt, unworn and with the labels still attached.
How do I return my items purchased in-store?
It is our returns policy that if items purchased in-store are returned within 14 days of purchase, (in their original state, unworn and labels attached) with proof of purchase, the customer can then either exchange said item or alternatively we may (as a gesture of good will) offer store credit which is valid to use within the following 6 month period. However, we are not obliged to do so. Please note if item is a gift, this policy still applies with an additional 10 days to return the item.
Refunds are only issued if the goods are faulty.
How do I return my online order?
Keep all the labels attached. If for any reason you are not totally happy with anything, please return the item to us within 14 days of receipt, unworn and with the labels still attached. Then, if we are happy with the condition of these returned items we will either exchange it (as long we have the items in stock), or we’ll refund you the amount you paid for the item - let us know.
If your order is a gift please make sure you note on your order that this is a gift an extra 10 days from purchase date are added to enable an exchange. This will only apply to orders that are marked as 'Gift' in the notes section at time of purchase.
Are there items that I cannot return?
For hygiene reasons, we cannot accept returns of underwear, earrings, or sets containing earrings unless they are faulty. Swimwear can only be returned if the hygiene strip is still intact.
REVIEWS
How do I leave a review?
You can leave us a Google Review here or you can review a specific product by visiting the product page on our website and clicking "write a review" under the Customer Reviews section.
