Privacy Policy
Privacy Policy – Ohh! By Gum
At Ohh! By Gum, we are committed to protecting your privacy and handling your personal data in a clear and respectful way.
This policy explains how we collect, use, and protect your information when you visit our website or shop with us.
1. Who We Are
Ohh! By Gum is a sustainable department store based in Clifden, Co. Galway, Ireland, operating both in-store and online at www.ohhbygum.ie.
For the purposes of data protection law, we are the data controller of your personal data.
If you have any questions, you can contact us at: hello@ohhbygum.ie
2. What Information We Collect
When you place an order:
- Name
- Billing and delivery address
- Email address
- Phone number
- Order details
When you sign up to our emails or loyalty programme:
- Name
- Email address
- Purchase history
When you use our website:
- IP address
- Device and browser type
- Pages visited
When you contact us (including live chat):
- Name (if provided)
- Email address (if provided)
- Message content
3. How We Use Your Information
We use your data to:
- Process and deliver orders
- Communicate with you
- Provide customer support (including live chat)
- Send marketing emails (where you have opted in)
- Manage our loyalty programme
- Improve our website and services
- Prevent fraud
4. Legal Basis for Processing
Under the General Data Protection Regulation, we rely on:
- Contract – to fulfil orders
- Consent – for marketing and cookies
- Legitimate interests – to improve services and protect our business
5. Third-Party Services
We use trusted providers to operate our business:
- Shopify – store platform and hosting
- Shopify Inbox – customer messaging
- Marsello – email marketing and loyalty
- Judge.me – reviews and Q&A
- Google Analytics – website insights
- Meta Ads – advertising and remarketing
- Payment providers and delivery partners (e.g. An Post)
6. International Data Transfers
Some providers may process your data outside the EU/UK. Where this happens, appropriate safeguards are in place.
7. Data Retention
- Order data: up to 6 years
- Marketing data: until you unsubscribe
- Analytics data: up to 26 months
- Customer queries (including chat): retained for service improvement and records
8. Your Rights
You have the right to:
- Access your data
- Correct your data
- Request deletion
- Object to processing
- Withdraw consent
- Lodge a complaint with the Irish Data Protection Commission
Contact: hello@ohhbygum.ie
9. Data Security
We take appropriate measures to protect your personal data using secure systems and trusted providers.
10. Cookies
We use cookies to improve your experience, analyse traffic, and support marketing.
Non-essential cookies are only used with your consent. You can manage your preferences at any time.
See our Cookie Policy for more details.
11. Changes to This Policy
We may update this policy from time to time.
Cookie Policy – Ohh! By Gum
What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
How We Use Cookies
1. Essential Cookies
Required for the website to function:
- Shopping cart and checkout
- Security
- Login functionality
2. Analytics Cookies
Help us understand how visitors use our site:
- Google Analytics
3. Marketing Cookies
Used for advertising and measuring effectiveness:
- Meta Ads
- Email platforms such as Marsello and Klaviyo
4. Preference / Functional Cookies
Remember your choices and improve your experience:
- Saved cart
- User preferences
- Live chat functionality via Shopify Inbox
Managing Cookies
You can accept, reject, or customise your cookie preferences when you first visit our site and at any time via the “Manage Cookies” link in our footer.
Consent
We only use analytics and marketing cookies with your consent.
Changes to This Policy
We may update this policy from time to time.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sharon@ohhbygum.ie or by mail using the details provided below:
Ohh! By Gum, The Courtyard, Station House, Clifden, C, H71 Y668, Ireland
